This is what you call customer delight. Right from the beginning, Arise solar has been excellent in supporting in each and every step of the solar configuration in my house, starting with recommending the best plan, installation (happened the very next day of paying the deposit), tracking progress to finally connecting to the grid in just a matter of 3 weeks after payment. They are extremely proactive in anticipating the details you would require. Prompt and agile in answering any query be it through phone, messages or email. Highly solution driven. I would especially like to thank Roger, Albert, Perry, Ethan, Bruce and Tony. Highly recommend.
22:37 21 May 19
from start to finish, this company made the process of installing solar panels the easiest and most painless experience. Ravi and Rocky were brilliant to deal with; the team they sent out to install our panels were amazing; the guy from the energy company said it was one of the best jobs he's seen.highly recommended.
04:22 15 May 19
Raj and Rakhee were particularly friendly and very helpful in arranging our solar system to be installed. So far support has been great and the team has been willing to help with any questions. Price was fair for what we asked for and the install appears neat and professional. Enjoying our system so far.
01:25 14 May 19
Ravi from Arise solar was very helpful throughout the entire process. Provided a great price on a modern 5kw system that performs really well even when cloudy. 5 star service and products all the way through...highly recommend Ravi and Arise solar systems.
07:14 11 May 19
Jeff Matthews from Arise Solar provided all of the information I required to make an informed decision to use their services. Their pricing was great but you never know what to expect once the deal is signed off. Well, I was pleasantly surprised when a team arrived at my home and had the 6.6Kw system installed and running in about 5 hours. I can now monitor my solar performance anywhere via my mobile device and also have an option to add a battery system later should I choose to. I can highly recommend Arise Solar and Jeff Matthews.
04:50 03 May 19
Thanks so much, Robin! You were over-the-top friendly, knowledgeable, and attentive. You showed a great deal of care and respect for what I was looking for. As a matter of fact, I have had some other solar providers in touch....but because of your quick response and overall personable approach, I ended up purchasing solar panels from Arise Solar. Thanks again for the great customer care and follow-up. It has been truly exceptional!!
07:07 29 Apr 19
Ricky from Arise solar - you enhance the charm of your company! A genuine and a no nonsense agent to deal with whilst thinking about installing solar at the property. Ricky took time to explain the ins and outs of the panels, the inverter and the batteries. He was very approachable at any time of the day and Got the job done within the said stipulated time without any hassle or any damage as promised. The details were also sent to my retailer in time without any follow ups required. Highly satisfied with this company for the sale and after sale service.
04:48 24 Apr 19
Great customer service, responsive and friendly staff. Ravi, Bruce, Kacy, Mark and Scott all are very professional who put their customer satisfaction first. I would recommend Arise Solar to friends and families who are interested in getting their solar panels installed. Great work guys! Thanks for your support throughout the installation and documentation process. It was smooth and without any issues whatsoever.
12:46 16 Apr 19
What a very positive and overall wholesome experience! In particular I would like to take this opportunity to thank most of all Ross at Arise Solar as he has been wonderful in his patience and understanding in taking all stress away from me in the deal. I very highly recommend Arise Solar and will pass the word over to my family and friends every where I go.Many thanksMichael Christian.
23:36 31 Mar 19
We ordered this and then went for a holiday, the team worked with us to ensure once we had returned to our dwelling the installation was processed. Cant say enough about the friendliness of Alex and Mat who put our system up. They were down to earth and made us relax that we had done the right thing. Thanks to all at Arise. Am looking forward to not receiving a bill in the near future.
07:52 29 Mar 19
Got my solar today, Neel in the service department treated me like a star. Simple process and the setup looks nice, hope one day to add a battery and get as off grid as possible. It is a sound investment in my mind.
10:09 27 Mar 19
Had really good experience with Arise Solar. Jeff (sales person) was pretty good with his job. Installation was done in 2 days, after conforming the order.Would give 5 stars for the work but giving 4 because after sales team need of improvement.Over all it was pleasant experience.
11:57 07 Mar 19
Fantastic service, quick and efficient.. Excellent value for money. Installation, prompt, trouble free and very neat and tidy. Customer service at all levels was great and the follow up appreciated. Now reaping the benefits of our solar panels with savings on our bill.
08:36 04 Mar 19
Jeff is very approachable and follows up quickly. He is the only one who will respond to your needs, if he is away you will need to wait as the others do not seem to know much. All in all we had a smooth process except for the payment plan that put us behind for installment a couple of times.
00:58 20 Feb 19
I had very good experience with Arise Solar. The work was done on time as promised and everything works perfectly. The installers were great people and explained everything. Special mention of Jeff Matthews he was the one I dealt with and he was very helpful and open to discuss and explain my concerns anytime of the day. Great company providing a wonderful service.
06:22 18 Feb 19
It's been some 4 weeks now since my solar panels were installed and I have nothing to complain about. The team at Arise Solar were efficient and, except for one postponement of the installation date, progress was smooth. My only disappointment, I guess, was that after I had signed up, Arise Solar came up with a more price competitive offering.
23:53 16 Feb 19
Worked with Gary to organise our solar installation, was very easy and helpful. I was a bit skeptical seeing some bad reviews here but everything went perfectly as planned. The installation was on time and they did a great job. Overall great value, great service from Gary and I recommend these guys. Can't fault any part of the process. Thanks Arise Solar👌
09:00 16 Feb 19
I have just had a 5Kw inverter with 6.6Kw of solar panels installed. The system is producing between 28Kw and 36Kw per day. Roger in the sales team has been very helpful through out the whole process and the installation guys did a great job.Thank you Aries Solar.
03:19 16 Feb 19
I had such a great experience with the arise solar team. My sales and solar assistant rep Roger took care of most things and the installation team were very friendly and helpful also! They fitted me a 6.6kw system that has allowed me to completely offset my energy bills of $1200 a year and also achieve a $700 credit from the power companies like a divident from my investment!$4970 for the system but 2250 refunded via the government rebate so great investment!
02:30 16 Feb 19
From the very first step of the enquiry through to contact after the installation was complete, Robin was absolutely fantastic. Robin was extremely knowledgeable about the solar products available from Arise Solar and what system would be the most suitable for our property. Robin then guided me through the application process to maximize available State and Federal Government Grants which made our system very affordable for us. Couldn't be happier.
08:30 13 Feb 19
My experience with Arise Solar was a good one. I fist spoke to Robin and he was very helpful with the unit best suited to my home for the number of appliances I have. He also spoke to me about the 3 phase inverted and how this would be a better option for my house as I have a 3 core power box. He then gave me the price of the unit and installation.The next person I dealt with was Keith to arrange installation of the Solar Unit on my house. He was helpful.Installation was done by Ethan, he was professional in his installation of the Solar Panels. He also gave advice on how to read the solar panel power box and also information to let me know if there are any problems to call Arise Solar and let them know.My experience with Arise Solar was was a good one.Kathy.
07:57 11 Feb 19
Great service. Great value! Great installation. Very happy all round. Highly recommended.
21:18 04 Feb 19
I have just had the team from Arise Solar install my 5kw system they arrived at seven and had the job finished by three the team was so professional every thing went like clockwork. I am so pleased with the hole team at Arise. Thank you Great Job Regards Kevin
11:58 02 Feb 19
Arise solar was very efficient in determining our needs and getting the ball rolling. The install team was on site a week after the paperwork was approved and did a great job of installing our 6.6kw system which has made a massive difference to our property running costs. We are now waiting on another 3.5kw installation on one of the sheds which will reduce our electricity bill even further. Very impressed with the price, service and professionalism of the entire team.
06:50 30 Jan 19
I've recently had the opportunity to engage Arise Solar Systems to provide their quotation for the supply & installation of a solar system for my home in northern Queensland. I can say that the whole process went over very smoothly from the professionalism of the sales department all the way through to the installation team, I cannot be more happier with the way the services were provided. I would recommend Arise Solar to anyone thinking of a solar system for their residence or business. Thanks to all of the Arise Solar and installation team for a job well done.Best regards, Pete T.
22:01 25 Jan 19
Very happy with my experience with Arise Solar for the for the supply and installation of my Solar System. I would gladly recommend them to anyone who is considering getting Solar. Ethan and Sarah were very friendly and helpful right from start to finish..
06:15 17 Jan 19
From start to finish this whole process has been a breeze.Would definitely recommend Arise Solar to anyone looking at getting Solar.The installation team where on time and explained everything before they left. No mess was left either.Awesome job by everyone.
04:00 07 Jan 19
Thank you for solar installation. It was quick, installed within a week of deposit payment. Well done!
13:43 20 Dec 18
What a fantastic company. The price was the best we could find but also the quality of the materials and the ethics of the installation team were outstanding. We cannot be more happier with our solar system which is delivering everything that was promised. Well done Arise Solar and thank you.
05:48 11 Dec 18
The sales team done a great job even though I had waited for the installation date for nearly a month. But the installation was quick and good job done! After sales support also great and thank you.
10:05 04 Dec 18
GOOD CUSTOMER SERVICE, FOLLOWED BY NICE TECHNICAL SERVICE. GREAT VALUE FOR MONEY. WHAT ELSE A CUSTOMER NEEDS FROM A SERVICE PROVIDER.GOOD JOB GUYS!! APPRECIATE YOUR WORK.
05:36 04 Dec 18
Excellent experience. I called for a quote, I got a very good price with same components I'd been quoted on by other companies, but with none of the hassle. With 2 other companies this had been going on for weeks (every time I tried to proceed there were additional charges or other various anomalies that made me suspicious). With Arise, Ricky was upfront, I signed the quote on the Friday (about an hour after my initial call), and (by luck of an installation cancellation) by noon on Monday the system is on my roof and working! Can't really recommend them highly enough actually.
23:55 03 Dec 18
After seeing the Arise Solar ad on tv, I decided to all the team at Arise Solar for a quote. I was very happy with the sales person who was honest and helpful. After receiving my first quote, I had a call from the sales person who actually discounted the price even further. I secured my order with a deposit and was given an installation date. I was very surprised that the installation was scheduled within a week of the order being confirmed. I did not expect such a fast turnaround. On the day of installation, a team of technicians arrived, they were very friendly and professional during the install. They arrived on time and the whole installation only took three hours. I received a follow up phone call on the afternoon of the installation to confirm that everything had gone well with the install. I must say that it is extremely refreshing to deal with a company that ensure that the service which is promised is the service that is delivered. I will be recommending Arise Solar to my friends who have been eagerly watching to see the final result of the solar system installation.
06:00 27 Nov 18
Recently had the pleasure of having a 6.6 kW solar system installed with a 5 kW inverter the system performs effortlessly quick installation great workmanship,referred the same system to one of our family members with the exact same good outcome good workmanship friendly and reliable service would highly recommend Arise Solar thanks again for doing such a great job.
07:17 24 Nov 18
Service was excellent. Installation was as per quote and. they cooperated with me for install dates that I had to vary. Easy to work with.
07:50 13 Nov 18
Leaving this review on behalf of my Dad, David.Thank you to arise solar for my solar installation, I am very happy with the service, over the phone very polite & courteous, very interested in any questions or problems. Thank you Raj & Tim my progress consultant & Shamsul the installer who with his assistant did a top quality job in very difficult hot weather conditions.
05:12 05 Nov 18
We are so happy having Solar panels from.Arise Solar.RICKY.. is so helpful and very easy to deal with. He is so friendly. I will highly recommend Arise Solar to all my friends.
06:22 31 Oct 18
ARISE SIR SOLAR. Jordan was superb, very knowledgeable and a true Gentleman. Tony the friendly Installation Technician did a fantastic job. The Solar Products they installed are top quality and fully backed by a great warranty. Definitely the Knights in Shinning Armour in the Solar Industry. Brilliant price and service. The best way to save our planet and put money back in your pocket is to call Jordan at Arise Solar. It is 2 E Z.
09:09 12 Oct 18
Very prompt and friendly service from VIC team. Special thanks to Dan for his help and support all throughout. We had our 6.6kW PV system installed last month and very happy with the whole process. Thank You Arise Solar.
23:30 02 Oct 18
I had a really great experience with Alex as he was very informative as well as patient even when I told him I had other quotes with other solar companies. He made sure he explained things to me so I could understand and was not pressuring me at all to go with Arise. In the end I ended up going with Alex, his customer service was one of the best I've recieved.
00:17 21 Sep 18
These guys at Arise (especially Rick) are great. Informative, prompt and courteous service and all promises kept. The installer, Alphonso, was amazing - hardworking, efficient and polite. Great Job!!
22:28 13 Sep 18
Smooth and easy transaction with Arise Solar. We are very pleased with the installation...The installers were very experienced and the whole installation looks extremely neat and tidy. Would recommend Arise Solar .. 👌👍
05:51 13 Sep 18
Kelly, the solar expert from Arise Solar is being very informative and helpful throughout the purchasing process. The price for the 6KW solar system is reasonable. She responses quickly by email and phone. Her email is Kelly@arisesolar.com.au, and direct line 0735329154. Recommend.
07:46 12 Sep 18
Smooth and easy transaction with Arise representative Dan, who was pleasant and professional throughout. We are very pleased with the installation which took only 2.5 hours for a 6 kW 22 panel system. The installers were very experienced and the whole installation looks extremely neat and tidy. They cleaned up well after they were finished, fully explained the operation of the system and left the user manual and paperwork when they left.
06:45 04 Sep 18
An easy experience without any pressure to "sign up immediately". Installation took a little time, but we were a bit complicated. Altogether a great value job done well
08:29 30 Aug 18
It was a pleasure getting solar panels fitted via Arise Solar. The contractor and workmen were very punctual and expert in their trade. They cleared all the packaging/boxes after the installation. The sales team was knowledgeable and provided good deal.
11:21 27 Aug 18
Very professional,premium product and an excellent installation team. Ricky was quick to book and also arranged installation within a week. I will very highly recommended them to all my friends and family members as I had a good experience doing business with them.
07:06 22 Aug 18
Electrical Inspector has just left and the system is running beautifully. The installers arrived on Monday morning in the midst of stormy weather and did a terrific job installing my 6.4 kilowatt system. It looked very good to me when they had completed the job but the real test was the Inspector and he advised me that they had done an excellent job. As they installed the system they kept me well advised with what they were doing and why. I did my homework before going with Arise getting numerous quotes and advice...and found the staff to be helpful and efficient.....and excellent value for money. The inspector was blown away (in the good way) when I told him what I had paid.for such a large system...looking forward to my next power bill......which will be the ultimate test! I highly recommend Arise.
06:25 10 Aug 18
The installation was completed efficiently and on the date indicated. Good communication throughout the process from application to completion. The solar package was very competitive using quantity products.
06:08 02 Aug 18
I have a surprisingly pleasant experience with Arise Solar on the installation of my 6.4 KW solar panel system.It only took 2 weeks from signing up the contract to the installation of solar panels on my home.My initial contact with Arise solar was through Dan and Prince of the sales department by phone and electronically. They are patient, obliging, non pushing and let me took my time to make up my mind.My only face to face personal contact with Arise Solar team was with the installer , Grant K and his team of 2 other assistants. Grant arrived right on time despite of having to drive more than 2 hours to get to my place.He is well experienced, very pleasant to talk to and happy to answer all my queries clearly and meaningfully. His team worked very hard for over 4 hours non stopped to finish the installation on the roof and was never seemed to be in a hurry. They are also very tidy and left without any rubbish behind. I am really impressed by their professional attitude and workmanship and I am sure Grant will do vey well in the future.Although there were a few minor unexpected issues happened , it only took a phone call to get resolved.I am pleasantly surprised how smoothly and timely the whole installation proceeded and would certainly recommend the Arise Solar team to anyone who is contemplating a solar panel system.
10:19 27 Jul 18
Working with Arise to get a Solar system supplied and installed was very easy. The sales staff were friendly and efficient and certainly understood the products they offered. The install team was well organised and worked well to get the 6KW system installed and fully operational in the matter of a few hour. I have to give them a 5 star rating, GREAT work guys, thank you all.
10:21 09 Jul 18
Was not sure about their work in beginning . I put the deposit and kept on waiting for sometime , but they were Unbelievably smooth! Sophisticated staff and professional installers to my surprise. Transparency in communication between installation team and myself on giving me updates on what stage the job was at, was commendable.Thorough professional from beginning to end……I have to recommend these guys to everybody looking for solar for lowest prices to best services with great system.
05:24 04 Jul 18
Happy with everything. The rep was great. Everything going well. Have passed on your number to a friend. Thank you for the wonderful service. Have a great day 😊
05:19 29 Jun 18