terms and conditions
  1. Prices mentioned on the website are applicable for a standard install. See below for details. Specifications for a standard install.
    • A. House should have the following features: Single storey house, Pitched roof and the meter box should be up to date as per following specifications:
      • Fibre fire-proof backboard.
      • The casing should be made out of metal and not wood/chipboard.
      • No loose wires which should be neatly tucked.
      • No old ceramic switches – only circuit breaker switches.
      • Enough space should be available to install an isolation switch.
      • Please refer to ‘Australian Standard AS-6002-1999 Domestic electric meter enclosure’ for further details.
    • B. The property should be in the metro area of the respective city. Metro is defined as follows:
      • QLD: 80 km from our Brisbane HQ at Brisbane.
      • VIC: 80 km from the Melbourne office at Melbourne.
      • TAS: 80 km from the Hobart office at Hobart.
      • WA: 80 km from the Perth office at Perth.
      • NSW: 80 km from the Sydney office at Sydney.
      • SA: 80 km from the Adelaide office at Adelaide.
    • C. Install address must:
      • Have clear, unhindered vehicle access for our installers.
      • Have a completed home, not under construction with wiring/power supply complying with current electrical standards.
      • Have a suitable location for the inverter. If location is exposed or is in the open, a weatherproof cover may be required.
  2. The advertised price is only valid for the tin roof (Flat roof not included) & single storey house. Extra charges will be applicable to tile/flat roof or multi-storey property.
  3. The advertised price is applicable if the solar system purchased is eligible as per the Small-scale Renewable Energy Scheme and you agree to assign the rights of the STCs to ARISE SOLAR.
  4. The price advertised is not applicable if you require finance.
  5. A minimum deposit of 10% is payable when ordering your solar system.
  6. The Goods remain ARISE SOLAR’s property until the purchase price is paid in full. Until you pay the full purchase price, you will be the custodian of the goods. The following points must also be adhered to:
    • A. You must keep the goods in your possession.
    • B. You must keep the goods in good condition and protect them from any damage.
    • C. The goods must be kept in a location appropriate to the nature of the goods, separately and marked so that the goods are clearly and easily identifiable as the Arise Solar’s property.
    • D. If you change the location of the goods, Arise Solar must be informed immediately.
    • E. You must under no condition sell, assign, change, pledge, lien or other encumbrance to be created in relation to the goods.
    • F. If you sell any of the goods while they remain the property of Arise Solar, the proceeds from the sale are owed to Arise Solar and must be paid to Arise Solar immediately.
    • G. If you do not pay Arise Solar the purchase price of the goods by the due date, Arise Solar may require you to deliver the goods back to them. The cost of delivering the goods back must be borne by you.
    • H. 48 hours’ notice will be given by Arise Solar to you for the return the goods. If you do not return the goods within 48 hours, you must allow Arise Solar to enter your premises to take possession of the goods.
  7. Cancellation of any order after the cooling off period will incur an administrative fee of $200. Any fee charged by energy suppliers for approval of your solar system will not be refunded to you.
  8. Upon signing the quote, any changes to the quote will incur an admin charge of $20. A new quote will be generated and sent to you.
  9. Arise Solar will beat any competitor’s quote by 10%, provided it fulfils the following conditions:
    • A. Must be a formal quote and not a verbal quote or an email confirmation.
    • B. The price quoted by the other company cannot be a liquidation sale price.
    • C. The price guarantee can only be redeemed once per customer.
    • D. The price guarantee offer is applicable only for the metro areas (as defined in section # 1-B above)
    • E. The price guarantee is only for products with the exact same model number and specifications as the Arise Solar product.
    • F. The price guarantee only applies to currently stocked items.
    • G. The price guarantee does not apply to trade prices or commercial quantities.
  10. Prices indicated on the website are displayed as per the postcodes. Please ensure you enter the correct postcode to receive the relevant pricing.
  11. We only provide after sales installation support to customers who have purchased a solar system from Arise Solar.
  12. All the necessary information must be provided by homeowners or the relevant account holder. Any incomplete or incorrect information provided by you may result in a delayed response.
  13. Any service related to solar products depends on warranty provided by Arise Solar supplier. Arise Solar does not provide any warranty other than that provided by the manufacturer.
  14. Arise Solar will not be held liable for any damage to the solar system caused by fire, flood, storms or other accidents.
  15. Arise Solar does not give any guarantees regarding daily energy production by the solar system. Solar production output varies depending on the weather, direction of roof, shades and other factors.
  16. If Arise Solar incurs any extra costs due to incorrect information of any kind provided by the customer, the customer will be liable to pay those additional costs.
  17. It is the customer’s responsibility to obtain all the necessary permits and permissions to have solar installed on the property – this includes but not limited to Council Building approvals and Permits, Strata Title Permission and Landlords permission.

For more information please call on 1300 274 737.

Arise Solar Offers the Best Price Guarantee to Customers!

As part of our Customer satisfaction policy, Arise Solar customers can have peace of mind before purchasing a solar system that they will be getting the lowest and most competitive prices available in the market.

To show our commitment to giving customers the lowest prices, Arise Solar offers a “Lowest Price Guarantee” to all of our customers. Simply provide a lower priced written quote for a comparable stocked item to our friendly solar consultant and we will beat it by 10%!

Our Lowest Price Guarantee does not apply to products which are out of stock, wholesale trade quotes, stock liquidations and commercial buyers.

Terms and Conditions

Arise Solar will beat any competitor’s quote by 10%, provided it fulfils the following conditions:

  • Must be a formal quote and not a verbal quote or an email confirmation.
  • The price quoted by the other company cannot be a liquidation sale price.
  • The price guarantee can only be redeemed once per customer.
  • The price guarantee offer is applicable only for the metro areas (as defined in section # 1-B above)
  • The price guarantee only applies to currently stocked items.
  • The price guarantee does not apply to trade prices or commercial quantities.

30 Day Price Guarantee before installation

To apply a 30 Day Price Guarantee claim, the claim must be lodged within 30 days prior to installation and evidence of the approved Competitor’s lower advertised price with proper quotation must be provided at the time the claim is made. Payment for the relevant purchase must have been paid in full and the product taken or delivered. We will verify the price is current and that the item is available for immediate sale and delivery. Applies to individual shoppers only, corporate claims are not permitted. There is a limit of one claim per property. 30 Day Price Guarantee claims can be made in Our office or by calling 1300 274 737 against local competitors by providing a copy of the purchase docket and the local competitor’s advertisement. The local competitor must have a physical office within 80km of Arise solar office.If there is any price difference please allow us 21 business day to pay back the difference to you.

The product for which the claim is made must be the same brand and model and offer a warranty issued by the manufacturer and applicable in Australia. Approved retailer prices must be in Australian dollars and will be adjusted to exclude any added fees, taxes or other charges.

Please send email to info@arisesolar.com.au